Returns And Exchanges
Full refunds including shipping are available for all goods with major faults or defects as per Australian Consumer Law.
Returns are accepted for incorrectly fitting bras. The bras must be returned in the condition they were purchased in. In this case an exchange for a different size is accepted.
Due to the nature of the product, we cannot accept exchanges on knickers, teddies, hosiery or any pre-packed items. Only bras and in some cases backs. Please choose carefully so you select the correct sizes. If you are able to visit us, we can arrange to do a fitting for an appropriate size. If not, please order in accorance with your bra size. If in doubt with our backs, remember there are two adjusters on these - so size up if you are concerned.
Crystal and diamonte backs are fragile. Please treat them with care. No exchanges are offered for damaged or broken items. All lingerie must be handwashed to ensure a healthy life span.
Only exchanges are available - no refunds can be offered. Shipping is non-refundable.